Help and Support

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How do I get connected?

Where can I find my username and password?

Your username is your cell phone number, it is that easy. You will receive your password (4 digits) when you activate your account in the App.

How can I connect my Android Smartphone or tablet?

Download the App from Google Play for free and open it. The app will help you to activate your account and it will automatically configure your device so that you can connect to Euskaltel WiFi whenever possible.

You need Android 2.3 or higher (except Android 3.0) to be installed on your Smartphone or tablet to be able to use the App.

How can I connect my iOS (Apple) Smartphone or tablet?

Download the App from the App Store for free and open it. The app will help you to activate your account and it will automatically configure your device so that you can connect to Euskaltel WiFi whenever possible.

You need iOS6 or higher to be installed on your Smartphone or tablet to be able to use the App.

I have followed all the steps, but I haven’t been able to connect? Can you help me?

Of course! Most of the problems are solved very easily. Please check the following points:

  1. You must have WiFi active on your device.
  2. The coverage of the Euskaltel WiFi hotspot where you are trying to connect should have a least a couple of bars of signal strength on your device. Otherwise there may not be sufficient coverage to connect and we recommend finding another hotspot on our connection map or wait a little and try again.
  3. Finally, remember that you must have the Euskaltel WiFi app installed. If you do, open it and tap on #Reconfigure# to make sure that it is correctly installed.

Where can I connect?

Map

You can find Euskaltel WiFi hotspots at different points of the streets of the Basque Country where you can enjoy free and unlimited browsing. Euskaltel WiFi is a living network that is steadily growing with new hotspots. Check out our coverage map and find out where you can go online.

FAQs

For how long can I use Euskaltel WiFi?

While you are visiting the Basque Country, you can use Euskaltel WiFi FREE OF CHARGE for 5 days while you are out and about in the Basque Country. Furthermore, if you come back to visit us, you will be able to use Euskaltel WiFi again provided that there has been a gap of at least 3 months.

How many devices can I connect?

You can have 2 simultaneous connections. So you can connect your Smartphone and your tablet to Euskaltel WiFi at the same time.

How many Gigabytes have I saved using Euskaltel WiFi?

A great many! Just open the Euskaltel WiFi on your device and you can see the data consumption that you have accumulated since you started using the app.

At what speed am I browsing when I am using Euskaltel WiFi?

Euskaltel WiFi is not a service with a real and dedicated speed like the one you have at home or at work. The Euskaltel WiFi speed depends on different factors, for example, the distance between you and the WiFi hotspot or the number of users connected or what they are doing at that time.

Is the Euskaltel WiFi internet access secure if I use it when I am out and about?

Of course! The information circulating through the Euskaltel WiFi network is encrypted using a technology that will provide a level of security and confidentiality on a par with any of the private WiFi networks to which you usually connect.

Fair use policy

To ensure that you can access Euskaltel WiFi in the best possible conditions in Euskaltel, we reserve the right to limit high consumption apps, such as P2P, or cut off access to anybody that uses the network in any way that may be to the detriment to other users.