34
2013
Annual Report
Management Team
Fernando Ojeda
General Manager
Francisco Javier Allende
General Secretary and External Relations Manager
Eloy López-Para
Corporate Development and Chairman’s Office Staff
Carlos Ávila
Business Analysis and Management Control Director
Alberto Santamaría
Administration and Financial Director
Iñaki Barrio
Director of Operations
Aitor Markaida
Business Director
Manuel Salaverria
Customer Management Director
Manuel Arco
Organisation, Human Resources and Quality Director
Our responsibility
Euskaltel’s
mission
is aimed at generating value.
“Providing a full response to the communication needs
of people and companies helping them to attain greater
productivity by providing information management and
communication tools, thus contributing to the social and
economic development of our Community”.
The forward-looking
vision
is ambitious and involves a
huge commitment:
“Leading company in the services offered in theBasque Country, embracing
the needs of its customers and providing outstanding support and service;
while being alert to the opportunities for growth and development in the
value chain itself and in other geographical markets”.
The
Corporate Values
are the hallmarks:
“The corporate values are our hallmarks and they determine our ways
of acting and of understanding the interrelation framework with
people inside and outside the company”.
Euskaltel has a Corporate Social Responsibility Policy that
sets out Euskaltel’s commitment to CSR vvvvvv.euskaltel.
com.) Apart from the CSR Policy, Euskaltel also has a far-
reaching set of policies and codes of conduct to ensure
that the values are put into practice in the day-to-day work,
including:
•
Good Government Policy
•
Integrated Management System Policy (Quality, the
Environment, Health and Safety).
•
Ethical Code for Employees and Ethical Code for Suppliers.
•
Linguistic Policy.
•
Risk Management and Control Policy
•
Information Security Policy.
•
Information Risk Management Policy.
•
Gender Policy.
Awards, Recognitions and Certifications
Euskaltel is periodically audited by accredited entities in
different fields of its activity and has renewed its certificates:
•
Quality Management System Certificate (ISO 9001)
•
Environmental Management System Certificate (ISO
14001)
•
Entered in the EMAS III Community System Registry
